Help
Delivery & returns
Every Niva set is made to order, just for you. Here’s what happens after you check out.
Delivery
Made to order, then on its way
You order
Choose your set, size and options, and send clear photos of your nails.
We make your set
Every set is made to order and prepared before dispatch.
Dispatched
Your set is packed and sent on its way.
Delivered
Delivery time after dispatch depends on your location.
Where we deliver
Niva is launching in Nigeria first. International shipping will be introduced as it becomes available.
Returns & exchanges
Not happy with your set?
If you receive your package and are unhappy with it, you can request a refund or exchange once the product is returned to Niva.
Return delivery costs are paid by the customer.
To start a return or exchange, contact us on WhatsApp or by email.
Questions about an order?
Message us on WhatsApp or by email and we’ll help.